Refund and Return Policy

Our Commitment to Your Satisfaction

At TrueNest Gifts LLC, headquartered at 30 N Gould St Ste R, Sheridan, WY 82801, we are dedicated to crafting moments of joy through our premium gift boxes, personalized keepsakes, and thoughtfully curated products. Our mission is to make every gifting experience seamless, meaningful, and delightful, and that commitment extends to our Refund and Return Policy. We understand that sometimes a product may not meet your expectations, arrive damaged, or need to be returned for other reasons. That’s why we’ve designed a clear, fair, and customer-focused policy to ensure your complete satisfaction with every purchase.

Our Refund and Return Policy is built on transparency and trust, reflecting the same care and quality that define our products. Backed by our secure Stripe payment system, we offer fast and reliable refund processing, making the return process as effortless as shopping at truenestgifts.shop. Whether you’re purchasing a luxurious spa gift box, a custom-engraved keepsake, or a corporate gift basket, you can shop with confidence knowing that TrueNest Gifts LLC stands behind every product we sell. If you have any questions or need assistance, our team is here to help at quynhngan.amz@gmail.com or +84961296246.

Why Our Refund and Return Policy Matters

At TrueNest Gifts LLC, we believe that a great gifting experience doesn’t end with your purchase—it continues through every interaction with our brand. Our Refund and Return Policy is designed to:

  • Ensure Your Satisfaction: We want you to be thrilled with your purchase. If something isn’t right, we’ll work quickly to make it right, whether through a refund, replacement, or exchange.

  • Build Trust: Transparency is at the core of our policy. We provide clear guidelines on eligibility, processes, and timelines, so you know exactly what to expect.

  • Offer Flexibility: With a 30-day return window and multiple options for resolving issues, we make it easy to address any concerns with your order.

  • Leverage Secure Payments: Our partnership with Stripe ensures that refunds are processed quickly and securely, giving you peace of mind.

  • Support Global Customers: Whether you’re in the United States or halfway across the world, our policy accommodates both domestic and international customers with clear instructions and dedicated support.

Our goal is to make your experience with TrueNest Gifts LLC as joyful and stress-free as the gifts you send. Below, we outline the details of our Refund and Return Policy to help you shop with confidence.

Eligibility for Returns and Refunds

To ensure a smooth and fair process, we’ve established clear criteria for returns and refunds. To be eligible, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days of receiving your order. This gives you ample time to inspect your purchase and decide if it meets your expectations.

  • Condition: Products must be unused, in their original packaging, and in the same condition as when received. This ensures that returned items can be resold or repurposed responsibly.

  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or order number, to initiate a return.

  • Non-Defective Returns: For returns due to a change of mind or other non-defective reasons, the customer is responsible for return shipping costs unless otherwise stated.

  • Defective or Damaged Items: If a product arrives damaged, defective, or incorrect, TrueNest Gifts LLC will cover return shipping costs and provide a full refund or replacement, depending on your preference and product availability.

  • Exceptions: Certain items, such as personalized or custom-made products (e.g., engraved jewelry, custom photo frames) and perishable goods (e.g., gourmet food baskets), are non-returnable unless defective or damaged. Gift cards and items marked as “final sale” in the product description are also non-returnable.

If you’re unsure whether your item is eligible for return, please contact our customer service team at quynhngan.amz@gmail.com or +84961296246. We’ll guide you through the process and provide clarity on your options.

How to Initiate a Return

Returning a product to TrueNest Gifts LLC is straightforward and customer-friendly. Follow these steps to start the process:

  1. Contact Our Team: Reach out to us within 30 days of receiving your order via email at quynhngan.amz@gmail.com or by phone at +84961296246. Provide your order number, the reason for the return, and any relevant details (e.g., photos of damage or defects).

  2. Receive a Return Merchandise Authorization (RMA): Our team will review your request and issue an RMA number, along with detailed shipping instructions. The RMA number is required to process your return.

  3. Package the Item: Securely package the product in its original packaging, including all accessories, manuals, and documentation. Clearly include the RMA number inside or on the package to ensure proper processing.

  4. Ship the Item: Send the package to the address provided by our team, using a trackable shipping method. For non-defective returns, you are responsible for return shipping costs unless otherwise agreed. For defective or damaged items, we’ll cover the cost of return shipping.

  5. Confirmation and Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our eligibility criteria. You’ll receive an email notification confirming receipt and the status of your return (approved or rejected).

Our team is here to assist at every step, ensuring the process is as smooth and hassle-free as possible. If you have questions or need help with your return, don’t hesitate to reach out.

Refund Process

Once your return is approved, we’ll process your refund quickly and securely through our Stripe payment system. Here’s what you can expect:

  • Processing Time: Refunds are typically processed within 3-5 business days of receiving and inspecting the returned item. We strive to handle refunds as quickly as possible to minimize any inconvenience.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit/debit card, Apple Pay, or Google Pay). If the original payment method is unavailable, we’ll work with you to find an alternative solution.

  • Refund Amount: For non-defective returns, the refund will cover the cost of the item, excluding original shipping costs, which are non-refundable. For defective or damaged items, we’ll provide a full refund, including any shipping costs paid.

  • Notification: You’ll receive an email confirmation once your refund is processed, with details about the amount and expected timeline for the funds to appear in your account (typically 5-10 business days, depending on your payment provider).

  • Replacements or Exchanges: For defective or damaged items, we may offer a replacement or exchange instead of a refund, depending on your preference and product availability. Contact us to discuss your options.

Our partnership with Stripe ensures that refunds are processed securely and efficiently, reflecting our commitment to transparency and customer satisfaction.

Handling Defective or Damaged Products

If your product arrives damaged, defective, or incorrect, we’re here to make it right. Please follow these steps:

  1. Contact Us Immediately: Reach out within 7 days of receiving your order at quynhngan.amz@gmail.com or +84961296246. Provide your order number, a description of the issue, and photos of the damage or defect.

  2. Receive Instructions: Our team will provide an RMA number and instructions for returning the item (if necessary). In most cases, we’ll cover return shipping costs for defective or damaged products.

  3. Choose Your Resolution: We’ll offer a full refund, replacement, or exchange, depending on your preference and product availability. Replacements are subject to stock availability, but we’ll work to ensure you’re satisfied with the outcome.

  4. Return (if Required): If we request the return of the item, package it securely and ship it to the provided address. We’ll cover the shipping costs and keep you updated throughout the process.

Our goal is to resolve issues with defective or damaged products quickly and efficiently, ensuring you have a positive experience with TrueNest Gifts LLC.

Exceptions to the Return Policy

To maintain fairness and clarity, the following items are non-returnable unless defective, damaged, or incorrect:

  • Personalized or Custom-Made Products: Items such as engraved jewelry, custom photo frames, or bespoke gift boxes are non-returnable due to their personalized nature. If a personalized item is defective or incorrect, we’ll work with you to resolve the issue.

  • Perishable Goods: Gourmet food baskets or other perishable items are non-returnable unless they arrive damaged or spoiled.

  • Gift Cards: Digital or physical gift cards are non-returnable and non-refunded.

  • Final Sale Items: Products marked as “final sale” in the product description are non-returnable unless defective or damaged.

If you’re unsure whether your item qualifies for a return, contact our team for clarification. We’ll provide guidance and ensure you understand your options.

International Returns

For our international customers, the return process follows the same steps as domestic returns, with a few additional considerations:

  • Timeframe: Returns must be initiated within 30 days of delivery, as indicated by the tracking information.

  • Shipping Costs: For non-defective returns, international customers are responsible for return shipping costs, which may vary depending on the destination. For defective or damaged items, TrueNest Gifts LLC will cover return shipping costs where possible.

  • Customs Fees: International customers are responsible for any customs fees, duties, or taxes incurred during the return process. These fees are non-refundable.

  • Process: Contact us to initiate the return and receive an RMA number and shipping instructions. Use a trackable shipping method to ensure the package reaches us safely.

We understand that international shipping can be complex, so our team is here to guide you through every step. Reach out to us for assistance with international returns, and we’ll ensure the process is as smooth as possible.

Frequently Asked Questions About Returns and Refunds

Can I return a personalized gift?

Personalized or custom-made items, such as engraved keepsakes or custom gift boxes, are non-returnable unless they are defective, damaged, or incorrect. Contact us to discuss your options, and we’ll work to resolve any issues promptly.

How long does it take to receive a refund?

Refunds are processed within 3-5 business days of receiving and inspecting the returned item. The funds will appear in your account within 5-10 business days, depending on your payment provider (e.g., credit card company, Apple Pay, or Google Pay).

Who pays for return shipping?

For non-defective returns (e.g., change of mind), the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, TrueNest Gifts LLC covers the cost of return shipping.

What if I received the wrong item?

If you received an incorrect item, contact us immediately with your order number and details. We’ll arrange for a replacement or refund at no cost to you and provide instructions for returning the incorrect item.

Can I exchange an item instead of returning it?

Exchanges are subject to product availability. If you’d like to exchange an item, contact our team to discuss options. For defective or damaged items, we may offer a replacement as an alternative to a refund.

What if my order was damaged during shipping?

If your order arrives damaged, contact us within 7 days with photos of the damage and your order number. We’ll provide a full refund or replacement and cover any return shipping costs.

How do I return an international order?

International returns follow the same process as domestic returns, but you may be responsible for return shipping costs for non-defective items. Contact us for an RMA number and detailed instructions tailored to your location.

For additional questions or assistance, our customer service team is here to help. Reach out via email or phone, and we’ll ensure your concerns are addressed promptly and professionally.

Our Commitment to Transparency and Trust

At TrueNest Gifts LLC, we believe that a fair and transparent return policy is essential to building trust with our customers. We’ve designed our Refund and Return Policy to be clear, flexible, and customer-focused, ensuring that you feel confident in every purchase. Our partnership with Stripe allows us to process refunds quickly and securely, while our dedicated customer service team is here to guide you through any issues with your order.

We understand that returns can be a concern when shopping online, especially for gifts meant to create special moments. That’s why we go above and beyond to make the process as simple and stress-free as possible. Whether you’re returning a product due to a change of mind or addressing an issue with a damaged item, we’re committed to finding a solution that leaves you satisfied.

Shop with Confidence at TrueNest Gifts LLC

TrueNest Gifts LLC is more than just a gifting company—we’re a partner in creating meaningful moments. Our Refund and Return Policy is designed to give you peace of mind, knowing that we stand behind every product we sell. From our luxurious gift boxes to our eco-friendly keepsakes, every item is crafted with care, creativity, and a commitment to quality.

Visit truenestgifts.shop to explore our collection and experience the ease of shopping with a company that prioritizes your satisfaction. If you need to initiate a return or have questions about our policy, contact our team at quynhngan.amz@gmail.com or +84961296246. We’re here to ensure your gifting experience is as delightful as the gifts you send.

Join Our Gifting Community

We invite you to become part of the TrueNest Gifts LLC family, where every gift is an opportunity to spread joy and connection. Sign up for our newsletter to receive exclusive offers, gifting inspiration, and updates on new products. Follow us on social media for ideas on how to make every occasion special. And whenever you need assistance, our team is just a call or email away, ready to make your experience with TrueNest Gifts LLC truly exceptional.

Thank you for choosing TrueNest Gifts LLC. We’re honored to be part of your gifting journey and look forward to helping you create unforgettable moments with every purchase.