Privacy Policy

Protecting Your Privacy with Care and Transparency

At TrueNest Gifts LLC, located at 30 N Gould St Ste R, Sheridan, WY 82801, we are committed to creating meaningful gifting experiences through our premium gift boxes, personalized keepsakes, and thoughtfully curated products. Our mission to spread joy and foster connections extends to how we handle your personal information. We understand that trust is the foundation of every relationship, and we take our responsibility to protect your privacy seriously. This Privacy Policy outlines how we collect, use, store, and safeguard your data, ensuring a secure and transparent experience when you shop at truenestgifts.shop.

This policy applies to all interactions with TrueNest Gifts LLC, including browsing our website, placing orders, contacting our customer service team, or engaging with us on social media. We’ve partnered with Stripe, a globally trusted payment processor, to ensure secure transactions, and we employ industry-standard security measures to protect your information. Whether you’re purchasing a luxury gift box for a loved one or a corporate gift for a client, you can shop with confidence knowing that your privacy is our priority. If you have any questions about this policy, our team is here to assist at quynhngan.amz@gmail.com or +84961296246.

Our Commitment to Your Privacy

At TrueNest Gifts LLC, we believe that protecting your personal information is as important as delivering the high-quality, creatively designed gifts we’re known for. Our Privacy Policy is designed to:

  • Ensure Transparency: We clearly explain what data we collect, how we use it, and who we share it with, so you can make informed decisions.

  • Prioritize Security: We use advanced encryption and secure systems, including our partnership with Stripe, to protect your data from unauthorized access.

  • Respect Your Choices: We provide options to control how your data is used, including opting out of marketing communications or accessing your information.

  • Comply with Laws: Our practices align with applicable data protection regulations, including the General Data Protection Regulation (GDPR) for EU residents and the California Consumer Privacy Act (CCPA) for California residents.

  • Build Trust: By safeguarding your privacy, we aim to earn your confidence, ensuring every interaction with TrueNest Gifts LLC is positive and secure.

This Privacy Policy reflects our commitment to treating your data with the same care and respect we put into our products. We encourage you to read this policy carefully and contact us with any questions or concerns.

1. Information We Collect

To provide you with a seamless gifting experience, we collect certain types of information when you interact with TrueNest Gifts LLC. We categorize this information as follows:

1.1 Information You Provide

We collect information you voluntarily provide when using our website or services, including:

  • Personal Details: Name, email address, phone number, billing address, and shipping address provided during checkout, account creation, or when contacting us.

  • Payment Information: Credit/debit card details, Apple Pay, or Google Pay information, processed securely through Stripe. We do not store your payment details on our servers.

  • Order Details: Information about the products you purchase, including customization requests (e.g., names or messages for personalized gifts).

  • Communications: Inquiries, feedback, or messages sent via email, phone, our website’s contact form, or social media.

  • Account Information: If you create an account on truenestgifts.shop, we collect your username, password (encrypted), and preferences to enhance your shopping experience.

  • Gift Recipient Information: Names, addresses, and messages for gift recipients, used solely for order fulfillment and delivery.

1.2 Information Collected Automatically

When you visit our website or interact with our services, we may collect certain information automatically using cookies, web beacons, and similar technologies:

  • Browsing Data: IP address, browser type, device type, operating system, and pages visited on our website.

  • Usage Data: Time spent on our website, links clicked, and interactions with our products or features.

  • Location Data: General location information (e.g., city or country) based on your IP address, used to tailor your experience (e.g., currency or shipping options).

  • Analytics Data: Aggregated data about website traffic and user behavior, collected through tools like Google Analytics to improve our services.

1.3 Information from Third Parties

We may receive information from third-party partners, such as:

  • Payment Processors: Stripe provides transaction-related data to confirm payments and process refunds.

  • Shipping Carriers: Delivery status and tracking information to ensure your order reaches its destination.

  • Social Media Platforms: If you interact with us on social media or use social logins, we may receive limited profile information (e.g., username or email).

We only collect information necessary to provide our services, fulfill your orders, and enhance your experience with TrueNest Gifts LLC.

2. How We Use Your Information

We use your information to deliver a seamless, personalized, and secure gifting experience. The primary purposes include:

  • Order Fulfillment: Processing and shipping your orders, including sending confirmation emails, generating shipping labels, and providing tracking information.

  • Payment Processing: Securely handling transactions through Stripe for credit/debit cards, Apple Pay, or Google Pay, and processing refunds when applicable.

  • Customer Support: Responding to inquiries, resolving issues, and providing personalized assistance via email, phone, or our website’s contact form.

  • Personalization: Customizing gift boxes or keepsakes with names, messages, or other details, and tailoring your website experience based on your preferences or location.

  • Marketing and Communications: Sending newsletters, promotional offers, or gifting tips (with your consent), and engaging with you on social media.

  • Website Improvement: Analyzing browsing and usage data to enhance our website’s functionality, design, and product offerings.

  • Legal Compliance: Complying with applicable laws, regulations, or legal requests, such as tax reporting or fraud prevention.

  • Security: Monitoring and protecting our website from unauthorized access, fraud, or other security threats.

We only use your information for the purposes outlined in this policy and will not sell, rent, or share your data for unrelated purposes without your consent.

3. How We Share Your Information

To deliver our services and operate our business, we may share your information with trusted third parties under strict confidentiality agreements. These include:

  • Payment Processors: Stripe processes payment information securely to complete transactions and refunds. We do not store or directly access your payment details.

  • Shipping Carriers: Trusted carriers (e.g., USPS, FedEx, or international couriers) receive your name, shipping address, and contact details to deliver your order.

  • Service Providers: Third-party vendors assist with website hosting, analytics (e.g., Google Analytics), email marketing, or customer support tools, using your data only as directed by us.

  • Legal Authorities: We may disclose your information if required by law, such as in response to a court order, subpoena, or to prevent fraud or illegal activity.

  • Business Transfers: In the event of a merger, acquisition, or sale of TrueNest Gifts LLC’s assets, your information may be transferred to the new entity, with continued protection under this policy.

We ensure that all third parties comply with strict data protection standards, and we never share your information for marketing purposes without your explicit consent.

4. Data Security

Protecting your information is a top priority at TrueNest Gifts LLC. We implement industry-standard security measures to safeguard your data, including:

  • Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted during browsing and checkout. Stripe uses advanced encryption for payment processing.

  • Access Controls: Only authorized personnel have access to your data, and we use secure systems to store and manage it.

  • Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.

  • Tokenization: Payment information processed through Stripe is tokenized, meaning your sensitive data is replaced with a secure identifier, reducing the risk of unauthorized access.

While we take every precaution to protect your data, no system is completely immune to risks. If we detect a data breach, we will notify affected customers promptly and take immediate action to mitigate the issue, in accordance with applicable laws.

5. Your Data Rights

We respect your right to control your personal information. Depending on your location (e.g., EU under GDPR or California under CCPA), you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request updates or corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your data, subject to legal or contractual obligations (e.g., order records for tax purposes).

  • Restriction: Request that we limit the use of your data for certain purposes.

  • Portability: Request your data in a structured, machine-readable format to transfer to another service.

  • Objection: Object to the use of your data for marketing or other purposes.

  • Opt-Out: Unsubscribe from marketing emails or newsletters at any time using the “unsubscribe” link in our communications.

To exercise these rights, contact us at quynhngan.amz@gmail.com with your request and any necessary details (e.g., order number or account information). We’ll respond within 30 days, or sooner if required by law, and process your request free of charge, except in cases of excessive or repetitive requests.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on truenestgifts.shop. Cookies are small data files stored on your device that help us:

  • Improve Functionality: Remember your preferences, such as login details or cart contents, for a seamless experience.

  • Analyze Performance: Track website usage and traffic to optimize our design and offerings.

  • Personalize Content: Display relevant products, promotions, or currency based on your location or browsing history.

  • Support Advertising: Deliver targeted ads (with your consent) based on your interests.

Types of Cookies

  • Essential Cookies: Necessary for website functionality, such as navigation and checkout.

  • Performance Cookies: Collect anonymous data about website usage to improve performance.

  • Marketing Cookies: Used for personalized ads or promotions, only with your consent.

You can manage cookies through your browser settings or our website’s cookie consent tool. Note that disabling essential cookies may affect your ability to use certain features of our website.

7. International Data Transfers

As a global company serving customers worldwide, we may transfer your data to countries outside your region, such as the United States, where our servers and operations are based. We ensure that any international data transfers comply with applicable data protection laws, using safeguards like Standard Contractual Clauses for EU residents or equivalent measures for other regions. By using our services, you consent to the transfer of your data to the United States or other countries as necessary to fulfill your order.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including:

  • Order Data: Kept for 7 years to comply with tax and legal obligations.

  • Account Information: Retained until you request deletion or your account becomes inactive for 2 years.

  • Browsing Data: Anonymized analytics data is kept indefinitely to improve our services, while identifiable data (e.g., IP addresses) is deleted after 12 months.

When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. This Privacy Policy applies only to truenestgifts.shop and our services. We are not responsible for the privacy practices of third-party websites, so we encourage you to review their policies before sharing information.

10. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18 without parental consent, we will delete it immediately. Contact us if you believe we have inadvertently collected data from a minor.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on truenestgifts.shop, and the effective date will be noted at the top of the policy. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

  • Email: quynhngan.amz@gmail.com

  • Phone: +84961296246

  • Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

Our team is available during business hours (9 AM to 5 PM MST, Monday through Friday) and will respond to emails within 24 hours. We’re here to ensure your privacy concerns are addressed promptly and professionally.

13. Your Trust, Our Promise

At TrueNest Gifts LLC, protecting your privacy is an extension of our commitment to quality, creativity, and customer satisfaction. We handle your data with the same care we put into crafting our gift boxes and keepsakes, ensuring that every interaction with our brand is secure, transparent, and delightful. Our partnership with Stripe, use of SSL encryption, and adherence to data protection laws reflect our dedication to earning and maintaining your trust.

Whether you’re shopping for a single gift or placing a bulk order for a corporate event, we’re here to make your experience seamless and worry-free. Explore our collection at truenestgifts.shop, join our newsletter for exclusive offers, and connect with us on social media for gifting inspiration. Thank you for choosing TrueNest Gifts LLC—we’re honored to be part of your gifting journey and committed to protecting your privacy every step of the way.