Asked Questions (FAQ)

Your Guide to a Seamless Gifting Experience

At TrueNest Gifts LLC, located at 30 N Gould St Ste R, Sheridan, WY 82801, we are passionate about creating unforgettable gifting moments through our premium gift boxes, personalized keepsakes, and thoughtfully curated products. Our mission is to make every occasion special, and we understand that you may have questions about our products, services, or processes. That’s why we’ve created this comprehensive FAQ page to address your inquiries with clarity, transparency, and care, ensuring your experience with us is as joyful as the gifts you send.

Whether you’re shopping for a luxury spa gift box, a custom-engraved keepsake, or a corporate gift basket, we’re here to provide answers that make your journey effortless. From questions about our products to details about shipping, payments, and returns, this page covers it all. If you don’t find the answer you’re looking for, our dedicated customer service team is ready to assist at quynhngan.amz@gmail.com or +84961296246. Visit truenestgifts.shop to explore our collection, and let us help you create moments that matter.

General Questions

What is TrueNest Gifts LLC?

TrueNest Gifts LLC is a premier gifting company based in Sheridan, Wyoming, specializing in high-quality, creatively designed gift boxes, personalized gifts, themed baskets, and eco-friendly products. We serve customers across the United States and internationally, delivering joy to every corner of the globe. Our mission is to transform ordinary occasions into extraordinary memories through thoughtful, premium gifts that reflect care, creativity, and quality.

What types of products do you offer?

Our collection is designed to suit every occasion, recipient, and budget. We offer:

  • Luxury Gift Boxes: Perfect for holidays, anniversaries, or corporate gifting, filled with premium items like gourmet treats, spa essentials, and elegant keepsakes.

  • Personalized Gifts: Customizable items such as engraved jewelry, monogrammed keepsakes, or photo frames, ideal for birthdays, weddings, or special milestones.

  • Themed Gift Baskets: Curated for specific occasions like baby showers, housewarmings, or seasonal holidays, each designed to delight and surprise.

  • Corporate Gifts: Sophisticated gift boxes tailored for businesses, perfect for impressing clients, rewarding employees, or celebrating company milestones.

  • Eco-Friendly Gifts: Sustainable options made with recyclable materials and eco-friendly packaging for environmentally conscious shoppers.

Explore our full range at truenestgifts.shop to find the perfect gift for any moment.

Can I customize my gift?

Absolutely! Many of our products can be personalized with names, messages, or special details to create a truly unique gift. Check the product description for customization options, or contact our team at quynhngan.amz@gmail.com or +84961296246 to discuss your vision. We’ll work with you to bring your ideas to life, ensuring your gift is as special as the recipient.

Do you offer corporate gifting solutions?

Yes, we specialize in corporate gifting programs designed to elevate your business relationships. Our corporate gift boxes can be customized with your brand’s logo, personalized messages, or tailored contents to suit your needs. We offer bulk discounts and dedicated support for businesses, making it easy to impress clients, reward employees, or celebrate milestones. Contact us to discuss your requirements and create a gifting program that reflects your brand’s professionalism and thoughtfulness.

How do I stay updated on new products or promotions?

Sign up for our newsletter at truenestgifts.shop to receive exclusive offers, gifting tips, and updates on new arrivals. Follow us on social media platforms like Instagram, Facebook, or Twitter for inspiration, seasonal promotions, and ideas to make every occasion special.

Where are you located?

TrueNest Gifts LLC is proudly based at 30 N Gould St Ste R, Sheridan, WY 82801, USA. While we primarily operate online to serve customers worldwide, we welcome inquiries about our products and services via email or phone.

Ordering and Payment

What payment methods do you accept?

We offer a variety of secure payment options through our trusted partner, Stripe, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.

  • Apple Pay: Fast and secure payments for Apple device users.

  • Google Pay: Convenient mobile payments for Android users.

All payments are processed securely with industry-leading encryption, ensuring your information is protected.

Is my payment information secure?

Yes, your payment information is safeguarded by Stripe, a PCI-DSS compliant platform that uses advanced encryption and tokenization. We do not store your payment details on our servers, ensuring maximum security for every transaction.

Can I change or cancel my order?

If your order hasn’t been processed for shipping, you can request changes or cancellation by contacting us at quynhngan.amz@gmail.com or +84961296246 as soon as possible. Once an order is processed, changes may not be possible, but we’ll do our best to accommodate your request.

What if my payment is declined?

If your payment is declined, verify that your payment details are correct and that you have sufficient funds. Try using a different payment method if the issue persists. Contact our team for assistance, and we’ll help resolve the problem quickly.

Do you offer gift cards?

Yes, we offer digital and physical gift cards, perfect for letting your recipient choose their ideal gift. Gift cards are non-returnable and non-refunded, so please review your purchase carefully. Check our website for available denominations and purchase options.

Can I place a bulk order for an event or corporate gifting?

Absolutely! We offer bulk ordering options with discounts for corporate clients, weddings, or large events. Contact our team to discuss your needs, and we’ll create a customized solution, including personalized packaging and branding options.

Shipping

Where do you ship?

TrueNest Gifts LLC ships to all 50 states in the United States and many countries worldwide. Shipping costs and estimated delivery times are provided at checkout, ensuring transparency for both domestic and international orders.

How long does shipping take?

  • Domestic Shipping (United States):

    • Standard Shipping: 3-7 business days.

    • Expedited Shipping: 2-3 business days.

    • Overnight Shipping: 1-2 business days (select locations only).

  • International Shipping:

    • Standard International: 7-21 business days, depending on destination and customs processing.

    • Expedited International: 5-10 business days, depending on destination.

Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances. Refer to our Shipping Policy for more details.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email. Use this number on the carrier’s website to monitor your package’s progress. If you have trouble tracking your order, contact us, and we’ll assist you.

What if my order is lost or damaged during shipping?

If your order is lost or arrives damaged, contact us within 7 days of delivery at quynhngan.amz@gmail.com or +84961296246. Provide your order number and photos of any damage, and we’ll work with the carrier to resolve the issue, offering a refund or replacement as needed.

Do you offer free shipping?

Free shipping may be available for select promotions or orders above a certain amount. Check truenestgifts.shop for current offers or contact our team for details on eligibility.

Can I ship to multiple addresses in one order?

Currently, each order can be shipped to a single address. For multiple addresses, please place separate orders or contact us for assistance with bulk or corporate orders. We’ll work with you to streamline the process.

Returns and Refunds

What is your return policy?

You may return eligible products within 30 days of receipt if they are unused, in their original packaging, and in the same condition as received. Personalized items, perishable goods, gift cards, and final sale items are non-returnable unless defective or damaged. See our Refund and Return Policy for full details.

How do I return a product?

To initiate a return:

  1. Contact us within 30 days at quynhngan.amz@gmail.com or +84961296246 with your order number and reason for return.

  2. Receive a Return Merchandise Authorization (RMA) number and shipping instructions.

  3. Package the item securely with the RMA number included.

  4. Ship the package using a trackable method. For non-defective returns, you are responsible for shipping costs; for defective items, we cover the costs.

We’ll notify you once the return is received and processed.

How long does it take to process a refund?

Refunds are processed within 3-5 business days of receiving and inspecting the returned item. Funds will appear in your account within 5-10 business days, depending on your payment method (credit/debit card, Apple Pay, or Google Pay).

Can I return a personalized gift?

Personalized or custom-made items are non-returnable unless defective, damaged, or incorrect. Contact us to discuss your options, and we’ll work to resolve any issues promptly.

What if I received the wrong item?

If you received an incorrect item, contact us immediately with your order number and details. We’ll arrange a replacement or refund at no cost to you and provide instructions for returning the incorrect item.

How do international returns work?

International returns follow the same process as domestic returns, but you may be responsible for return shipping costs for non-defective items. Customs fees or taxes incurred during the return are your responsibility. Contact us for an RMA number and tailored instructions.

Customization and Personalization

How does personalization work?

Many of our products, such as jewelry, keepsakes, and gift boxes, can be customized with names, messages, or other details. Select the personalization option at checkout or contact our team to discuss your vision. We’ll ensure your gift is tailored to perfection.

How long does it take to process a personalized order?

Personalized orders may require 2-5 additional business days for processing, depending on the complexity of the customization. The estimated processing time is noted in the product description or at checkout. Contact us for specific timelines.

Can I see a preview of my personalized item?

In some cases, we can provide a digital preview of your customized item before production. Contact our team to inquire about preview availability for your specific order.

International Orders

Do you ship internationally?

Yes, we ship to many countries worldwide. International customers are responsible for any customs fees, duties, or taxes, which are not included in the shipping cost. Check our Shipping Policy for details.

How are customs fees handled?

Customs fees, duties, or taxes are determined by your country’s regulations and are your responsibility. These fees are collected by the carrier or customs authority upon delivery. Contact us for assistance if you have questions about international shipping.

Can I return an international order?

Yes, international returns are accepted within 30 days of delivery, following the same process as domestic returns. You may be responsible for return shipping costs for non-defective items. Contact us for an RMA number and instructions.

Customer Support

How do I contact customer service?

Reach us via:

  • Email: quynhngan.amz@gmail.com (responses within 24 hours).

  • Phone: +84961296246 (available 9 AM to 5 PM MST, Monday through Friday).

  • Website Contact Form: Visit truenestgifts.shop and use our online form for convenient inquiries.

  • Social Media: Send us a direct message on Instagram, Facebook, or Twitter.

Our team is here to provide personalized, professional support for all your needs.

What if I have a question not listed here?

No question is too big or small! Contact our team, and we’ll provide a prompt, tailored response to ensure your experience is exceptional.

Sustainability and Eco-Friendly Practices

Do you offer eco-friendly gifts?

Yes, we offer a range of eco-friendly gifts made with sustainable materials and recyclable packaging. These options are perfect for environmentally conscious shoppers who want to give thoughtfully while supporting the planet.

How do you ensure sustainability?

We prioritize eco-friendly practices by using recyclable packaging, sourcing sustainable materials, and minimizing waste in our operations. Our commitment to sustainability is part of our broader mission to create meaningful, responsible gifts.

Corporate and Bulk Orders

How do I place a corporate order?

Contact our team to discuss your corporate gifting needs. We offer customized gift boxes, bulk discounts, and branding options to align with your company’s values. We’ll work with you to create a seamless, professional gifting program.

Can I include my company logo on gifts?

Yes, we offer branding options for corporate gifts, including logo placement on packaging or products. Contact us to explore customization possibilities and pricing.

Do you offer discounts for bulk orders?

Yes, we provide discounts for bulk orders, depending on the quantity and customization requirements. Reach out to our team for a personalized quote and tailored solutions.

Website and Shopping Experience

Is your website secure?

Yes, our website uses SSL (Secure Sockets Layer) encryption to protect your data during browsing and checkout. Combined with Stripe’s secure payment processing, we ensure a safe and trustworthy shopping experience.

Can I create an account on your website?

Yes, you can create an account at truenestgifts.shop to save your preferences, track orders, and receive personalized recommendations. Sign-up is quick and optional, allowing you to shop as a guest if preferred.

How do I apply a discount code?

Enter your discount code at checkout in the designated field. The discount will be applied to your total, provided the code is valid and meets any applicable terms (e.g., minimum purchase amount).

Our Commitment to You

At TrueNest Gifts LLC, we’re more than just a gifting company—we’re your partner in creating moments that matter. This FAQ page is designed to answer your questions with clarity and care, reflecting our commitment to transparency, quality, and customer satisfaction. Whether you’re shopping for a single gift or planning a large-scale corporate gifting program, we’re here to make your experience seamless and enjoyable.

Our partnership with Stripe ensures secure, flexible payments, while our global distribution network delivers your gifts with care and precision. From our premium products to our responsive customer service, every aspect of TrueNest Gifts LLC is designed to exceed your expectations.

Join Our Gifting Community

We invite you to explore our collection at truenestgifts.shop and join our community of gift-givers who trust TrueNest Gifts LLC to deliver joy and connection. Sign up for our newsletter for exclusive offers and inspiration, follow us on social media for gifting ideas, and contact us whenever you need assistance. Our team is here to make your gifting journey unforgettable.

Thank you for choosing TrueNest Gifts LLC. We’re honored to be part of your special moments and look forward to helping you create memories that last a lifetime.