Shipping Policy

Delivering Joy with Care and Precision

At TrueNest Gifts LLC, headquartered at 30 N Gould St Ste R, Sheridan, WY 82801, we believe that the journey of a gift is just as important as the gift itself. Our mission is to create unforgettable gifting experiences through our premium gift boxes, personalized keepsakes, and thoughtfully curated products, and that commitment extends to ensuring your gifts arrive on time, in perfect condition, and with the care they deserve. Whether you’re sending a luxurious spa gift box to a loved one in the United States or a custom-engraved keepsake to a friend across the globe, our Shipping Policy is designed to make the delivery process seamless, reliable, and customer-focused.

We partner with trusted shipping carriers to deliver our products to all 50 states and many countries worldwide, ensuring that your gifts reach their destination with the same quality and thoughtfulness that define TrueNest Gifts LLC. Backed by our secure Stripe payment system and responsive customer support, we make shipping as effortless as shopping at truenestgifts.shop. If you have any questions about our shipping process, our team is here to assist at quynhngan.amz@gmail.com or +84961296246. Explore our collection and let us handle the rest, delivering joy to your doorstep or your recipient’s.

Our Commitment to Reliable Shipping

At TrueNest Gifts LLC, we understand that timely and secure delivery is essential to creating a memorable gifting experience. That’s why we’ve designed our shipping process to reflect our core values of quality, creativity, and customer satisfaction. Here’s what sets our shipping apart:

  • Reliable Delivery: We work with reputable carriers to ensure your gifts arrive on time and in pristine condition, whether you’re shipping domestically or internationally.

  • Global Reach: From New York to Sydney, we deliver to customers across the United States and around the world, making it easy to share joy no matter the distance.

  • Transparent Costs and Timelines: Shipping costs and estimated delivery times are clearly displayed at checkout, so you know exactly what to expect.

  • Trackable Shipments: Every order comes with a tracking number, allowing you to monitor your package’s journey from our warehouse to its destination.

  • Customer Support: Our team is here to assist with any shipping-related questions or issues, ensuring a stress-free experience from start to finish.

Our Shipping Policy is crafted to provide clarity, build trust, and ensure that your gifting experience is as delightful as the products we create. Whether you’re sending a single gift or placing a bulk order for a corporate event, we’re committed to delivering with care and precision.

Shipping Methods and Costs

We offer a variety of shipping options to meet your needs, with costs calculated based on the weight, size, and destination of your order. At checkout, you’ll see a range of shipping methods with transparent pricing, allowing you to choose the option that best suits your timeline and budget. Below are the primary shipping methods we offer:

Domestic Shipping (United States)

For customers in the United States, we provide the following options:

  • Standard Shipping: 3-7 business days. Ideal for most orders, offering a balance of affordability and speed.

  • Expedited Shipping: 2-3 business days. Perfect for time-sensitive gifts or last-minute occasions.

  • Overnight Shipping: 1-2 business days. Available for select locations, ensuring your gift arrives as quickly as possible.

International Shipping

For our global customers, we offer:

  • Standard International Shipping: 7-21 business days, depending on the destination and customs processing. This option is cost-effective for international orders.

  • Expedited International Shipping: 5-10 business days, depending on the destination. Ideal for faster delivery to international recipients.

Shipping costs are calculated at checkout based on the selected method, package weight, and destination. International customers are responsible for any customs fees, duties, or taxes, which are not included in the shipping cost and are collected by the carrier or customs authority upon delivery.

Free Shipping

From time to time, we offer free shipping promotions for orders above a certain amount or during special events. Check truenestgifts.shop or sign up for our newsletter to stay updated on current offers. Contact our team at quynhngan.amz@gmail.com for details on eligibility for free shipping.

Order Processing

To ensure your gift is prepared with the same care as our products, we process orders efficiently and promptly. Here’s what you can expect:

  • Processing Time: Most orders are processed within 1-3 business days of receiving payment. Personalized or custom-made items, such as engraved jewelry or bespoke gift boxes, may require an additional 2-5 business days for production. The estimated processing time is noted in the product description or at checkout.

  • Order Confirmation: Once your order is placed, you’ll receive an email confirmation with your order details, including the items purchased, shipping address, and estimated delivery date.

  • Tracking Information: When your order ships, we’ll send you a tracking number via email, allowing you to monitor your package’s progress. If you don’t receive tracking information within 3 business days of your order confirmation, contact us, and we’ll assist you promptly.

Our streamlined processing ensures that your gift is prepared and shipped as quickly as possible, reflecting our commitment to efficiency and customer satisfaction.

Delivery Information

We take pride in delivering your gifts with care, ensuring they arrive in perfect condition and on time. Here are key details about our delivery process:

  • Tracking: All orders include a tracking number, sent via email once your package ships. Use this number on the carrier’s website to monitor your package’s journey. If you encounter issues with tracking, contact our team for assistance.

  • Estimated Delivery Times: Delivery times vary based on the shipping method and destination:

    • Domestic: 3-7 business days for standard, 2-3 business days for expedited, 1-2 business days for overnight (select locations).

    • International: 7-21 business days for standard, 5-10 business days for expedited, subject to customs processing.

  • Signature Requirements: For high-value orders or certain destinations, a signature may be required upon delivery to ensure security. You’ll be notified at checkout if this applies.

  • Delivery Risks: While we partner with trusted carriers, TrueNest Gifts LLC is not responsible for delays, loss, or damage caused by third-party carriers or unforeseen circumstances (e.g., weather, strikes, or customs delays). We will work with you and the carrier to resolve any issues to the best of our ability.

  • Multiple Addresses: Currently, each order can be shipped to a single address. For multiple recipients, please place separate orders or contact us for assistance with bulk or corporate orders.

If you have specific delivery requirements, such as a preferred delivery date or special instructions, contact our team before placing your order. We’ll do our best to accommodate your needs.

International Shipping Considerations

For our international customers, we’re proud to deliver TrueNest Gifts LLC’s premium products to many countries worldwide. Here are important considerations for international shipping:

  • Customs Fees, Duties, and Taxes: International customers are responsible for any customs fees, duties, or taxes imposed by their country. These fees are not included in the shipping cost and are collected by the carrier or customs authority upon delivery. Check with your local customs office for estimated costs.

  • Delivery Times: International delivery times vary based on the destination, shipping method, and customs processing. Standard international shipping typically takes 7-21 business days, while expedited shipping takes 5-10 business days. Delays may occur due to customs clearance, which is beyond our control.

  • Restricted Items: Some products, such as perishable goods (e.g., gourmet food baskets), may have shipping restrictions to certain countries due to customs regulations. Check the product description or contact us before placing your order to confirm eligibility.

  • Currency and Payments: Our partnership with Stripe allows international customers to pay in their local currency, with conversions handled seamlessly at checkout. We accept credit/debit cards, Apple Pay, and Google Pay for all orders.

For questions about international shipping, contact our team, and we’ll provide tailored guidance to ensure your gift arrives smoothly.

Handling Lost or Damaged Shipments

We take every precaution to ensure your gift arrives in perfect condition, but we understand that issues can occur during transit. Here’s how we handle lost or damaged shipments:

  • Lost Shipments: If your order is lost in transit, contact us at quynhngan.amz@gmail.com or +84961296246 within 30 days of your order’s expected delivery date. Provide your order number and tracking information, and we’ll work with the carrier to locate your package. If the package cannot be found, we’ll offer a refund or replacement, depending on your preference.

  • Damaged Shipments: If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the damage. We’ll provide a Return Merchandise Authorization (RMA) number and instructions for returning the item (if necessary). We’ll cover return shipping costs for damaged items and offer a full refund or replacement, as outlined in our Refund and Return Policy.

  • Incorrect Items: If you receive the wrong item, contact us immediately with your order number and details. We’ll arrange a replacement at no cost to you and provide instructions for returning the incorrect item.

Our team is committed to resolving shipping issues quickly and efficiently, ensuring your experience with TrueNest Gifts LLC remains positive and stress-free.

Frequently Asked Questions About Shipping

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. Use this number on the carrier’s website to monitor your package’s progress. If you have trouble tracking your order, contact us, and we’ll provide assistance.

Can I change my shipping address after placing an order?

If your order hasn’t been processed for shipping, contact us immediately at quynhngan.amz@gmail.com or +84961296246 to update the address. Once the order is processed, changes may not be possible, but we’ll do our best to accommodate your request.

What if my order is delayed?

Delays can occur due to carrier issues, weather, customs processing, or other unforeseen circumstances. If your order is significantly delayed, contact us with your order number, and we’ll track the package and provide updates. We’ll work with the carrier to resolve the issue as quickly as possible.

Do you offer free shipping?

Free shipping may be available for select promotions or orders above a certain amount. Check truenestgifts.shop or contact our team for current offers and eligibility details.

Can I ship to multiple addresses in one order?

Currently, each order can be shipped to a single address. For multiple recipients, please place separate orders or contact us for assistance with bulk or corporate orders. We’ll streamline the process to meet your needs.

What if my international order is held at customs?

Customs delays are beyond our control but are typically resolved within a few days. Use your tracking number to monitor the status, and contact your local customs office for assistance. If the issue persists, reach out to us, and we’ll help coordinate a resolution.

Are there restrictions on shipping certain products?

Some products, such as perishable goods, may have shipping restrictions to certain countries due to customs regulations. Check the product description or contact us before placing your order to confirm eligibility.

For additional shipping questions, our team is here to help. Reach out via email or phone, and we’ll provide clear, personalized answers to ensure your satisfaction.

Our Commitment to Exceptional Delivery

At TrueNest Gifts LLC, we believe that the delivery of your gift is an extension of the care and creativity we put into our products. Our partnerships with trusted carriers and our streamlined order processing ensure that your gifts arrive on time and in perfect condition, whether they’re headed across town or across the world. Our secure Stripe payment system complements this process, offering fast and reliable transactions that make shopping effortless.

We understand that gifting is about creating moments of joy, and we’re committed to ensuring that every step of the process—from browsing our website to receiving your order—is seamless and delightful. Our Shipping Policy reflects this commitment, providing transparency, flexibility, and support for every customer, no matter where you are.

Shop with Confidence at TrueNest Gifts LLC

TrueNest Gifts LLC is your trusted partner in gifting, offering a collection of premium products backed by a shipping process designed for reliability and convenience. From our luxurious gift boxes to our eco-friendly keepsakes, every item is crafted with care, and we take the same care in delivering it to you or your recipient. With transparent costs, trackable shipments, and responsive customer support, we make it easy to send joy anywhere in the world.

Visit truenestgifts.shop to explore our collection and experience the ease of our shipping process. If you have questions about shipping, need assistance with an order, or want to discuss bulk or corporate gifting, our team is here to help at quynhngan.amz@gmail.com or +84961296246. Let us handle the details, so you can focus on the joy of giving.

Join Our Gifting Community

We invite you to become part of the TrueNest Gifts LLC community, where every gift is an opportunity to create a lasting memory. Sign up for our newsletter to receive exclusive offers, gifting inspiration, and updates on new products. Follow us on social media for ideas on how to make every occasion special. And whenever you need assistance, our team is just a call or email away, ready to make your experience exceptional.

Thank you for choosing TrueNest Gifts LLC. We’re honored to be part of your gifting journey and look forward to delivering joy with every order.